AODA Plan

About Triton’s 2023–2028 Multi-Year Accessibility Plan

Triton’s 2023–2028 Multi-Year Accessibility Plan outlines the company’s ongoing commitment to creating an equitable and inclusive experience for all customers, employees, and suppliers.

Triton recognizes the value and contributions of persons with disabilities within our organization and beyond. As a technology-forward background screening provider, we are dedicated to ensuring that our platforms, services and workplaces are accessible to all clients and customers by providing services that are both convenient and accessible – allowing users to complete background checks from anywhere, including the comfort of their own homes. Triton continuously strives to minimize and eliminate barriers that may prevent clients and customers from making smart, safe, and secure screening decisions.

Accessibility is integrated into the fabric of Triton’s culture, technology, and operations. We are committed to continuous improvement and to ensure our digital content, employment practices, customer service, and information and communication standards align with the requirements set out in the Integrated Accessibility Standards Regulation (IASR).

Triton is also proud of its commitment to Diversity, Inclusion, and Belonging. The company has partnered with the Respect in the Workplace Group and achieved certification, ensuring that all employees receive training as part of their onboarding. Triton remains dedicated to being the most innovative and inclusive online background screening provider in the market.

Introduction and Commitment

With over a decade of experience in the industry, Triton Canada is recognized as a leader in pre-employment screening and background check solutions. Triton supports medium to enterprise organizations, small businesses, and individuals across a variety of industries by helping them streamline hiring processes and make informed, data-driven decisions about their most valuable asset – their people. Triton offers the industry’s fastest record checks, backed by best-in-class service and an intuitive platform.

As part of this commitment, Triton is dedicated to providing an accessible and inclusive experience for all customers, clients, staff, and business partners, whether they access our services online or in person.

This Multi-Year Accessibility Plan, as mandated under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), outlines Triton’s strategy to prevent and remove barriers for persons with disabilities and to meet the requirements under the Integrated Accessibility Standards Regulation (IASR).

Triton’s Multi-Year Accessibility Plan addresses our commitments across the following standards:

• Information and Communication
• Customer Service
• Employment and Training

In accordance with the IASR, Triton will:

• Review and update this Multi-Year Accessibility Plan at least every 5 years.
• Report annually on progress and actions taken.
• Post this plan in an accessible format and provide alternate formats upon request.

Commitments to Removing and Preventing Barriers

Triton continues to ensure that our services, information technology, and workplaces are accessible, inclusive, and equitable for customers, staff, and vendors.

We are committed to embedding accessibility, diversity, and inclusion into all aspects of our culture and operations. Treating all people with dignity and respect helps promote independence and full participation.

The commitments outlined below are in progress or will be implemented throughout the 2023–2028 period.

Customer Service

Commitments

• Services are delivered in a manner that respects the dignity and independence of persons with disabilities.
• Persons with disabilities may use assistive devices and/or support persons to access our services.
• Employees receive AODA training and communicate with individuals in ways that consider their disability and uphold dignity.

Actions and Outcomes

• All employees are trained on AODA requirements and standards; this training is recorded in their personnel file. New hires complete AODA training as part of onboarding.
• Triton is certified through the Respect in the Workplace Program, empowering employees to prevent bullying, abuse, harassment, and discrimination (BAHD behaviours).
• Triton’s Accessibility Policy is reviewed annually.
• Triton offers access to Udemy online training, including content on Diversity, Equity, Inclusion, and developing diverse teams.
• Feedback related to our services is encouraged and can be submitted verbally, via online video chat, email, social media, or in writing.

Information Technology and Communications

Commitments

• Our website is designed to be user-friendly and is undergoing updates to meet evolving compliance and accessibility requirements.
• Users can adjust text size on our website to support accessibility preferences.
• Triton ensures our website content conforms to WCAG 2.0 Level AA standards and will continue to evaluate opportunities for improvement.
• Our customer portal is being re-developed to ensure accessibility for a diverse audience, including persons with disabilities.

Actions and Outcomes

• The redevelopment of our client portal is underway, with accessibility as a core design priority. Features include keyboard navigation and appropriate colour contrast.
• Accessibility testing is being incorporated to ensure equal access and usability for people with disabilities.
• Triton continues to promote barrier-free access to all digital information and services for clients, customers, vendors, and employees.

Employment and Training

Commitments

• Triton proactively notifies employees, applicants, and contractors about available accommodations and provides accessible formats or alternative arrangements as required throughout the recruitment and employment lifecycle.
• Accommodation availability is included in recruitment materials and communicated during interviews and assessments.
• As part of onboarding, employees may discuss visible or invisible disabilities in relation to accommodation plans, return-to-work processes, career development, redeployment, and emergency response planning.
• Workstations are designed to accommodate employees with disabilities and can be modified based on individual needs.

Actions and Outcomes

• Employees with disabilities are supported through inclusive, equitable, and barrier-free employment practices. Triton maintains an accommodation process that is timely, confidential, and responsive.
• Accommodation availability is explicitly stated in job postings and throughout the hiring process.
• Successful candidates are notified of Triton’s accommodation policies during the offer stage.
• Triton consults with employees when determining appropriate formats, supports, and accommodations.

Conclusion

Triton remains committed to identifying, preventing, and removing barriers to accessibility while creating an inclusive and equitable environment for all. Triton is dedicated to achieving – and where possible, exceeding- the commitments outlined in this Multi-Year Accessibility Plan and will report annually on progress.

Contact

For general inquiries or to request this plan in an alternate format, please contact:

Human Resources

Triton Inc.
2235 Sheppard Ave East
Toronto, Ontario
M2J 5B5
accessibility@tritonverify.com